Frequently Asked Questions
Q. What type of event would benefit from using Smile Social Photo Booth?
A. Any event would be enhanced using SSPB. We have the best photo booth services and technology. We are here for you. We strive for excellence.
Q. Can I have a custom design template done for my event?
A. Yes, we can create a custom template for your event. Just send us the “text” information you want on the template or if you have a picture or logo you want to add-on the template as well. Our email is firstname.lastname@example.org
Q. Does the rental include a Photo Booth attendant?
A. The attendant will be present during the entire event to assist your guests, maximizing their Photo Booth experience. In the event your package includes the Memory book or Scrapbook, a second attendant will also be present to manage the assembly of the books.
Q. Are there any delivery or breakdown charges?
A. We believe that all fees and costs associated with renting a photo booth should be fully disclosed. We do not charge for mileage within 30 miles of the 21133 zip code. Additional charges apply to venues outside the Baltimore area. We do not charge for the use of our props.
Q. What type of payment do you accept?
A. We accept Certified Checks, Money Orders, Cash, VISA, MasterCard, Discover, AMEX or PayPal We use PayPal as our credit card processor but you do not have a PayPal account to make a payment. They accept Visa, MasterCard, American Express, and Discover. Of course, we accept CASH. We also accept business checks as long as they are received 15 days before the event.
Q. What time will you arrive at our event?
A. For a standard setup, we will arrive at the event location approximately 1 hour before scheduled operating time to set up and be ready to start the photo booth at the scheduled time. If earlier set up is required, a $40 per hour 'idle time' fee may be charged.
Q. Can guests download their photos online?
A. Yes, we upload all photos to our website, www.smilesocialphotobooth.smugmug.com and www.facebook.com/smilesocialphotobooth photo album. Guests can download photos FULL resolution FREE. If you do not want your album to be public, we do offer the option for you to provide a password to be placed on the album.
Q. How do I reserve the booth?
A. Reserving the booth is simple. Call us at 410-917-0017 to see if your date is available. We require a signed Rental Agreement and simply leave a 25% deposit (non-refundable reservation fee) and the balance is due 15 days before the event. We will reserve your date, no matter how far in advance!
Contact us to secure your date
An e-mail will be sent to you with a quote and a PayPal invoice link to pay the 25% non-refundable deposit *The down payment secures your date and goes toward your package.
Once down payment has been received, contracts will be e-mailed to you within 48 hours.
Fill out the contracts with venue, design, layout choice & contact information.
15 days before your event, you will make the final payment.
1 week before your event, we will design the layout and send for approval where you can make changes.
Day of the event we will arrive I hour before for setup.
Q. How long in advance do I have to reserve the booth?
A. There is no set timelines. As soon as you are certain that, you want a Photo Booth and know your date and time - CALL! Certain times of the year are more demanding than others; so do not hesitate to call a.s.a.p. You can call us a week in advance or you can call us a year in advance; if we have availability, we will be there!
Q. Is there any special hook-up or electrical requirements for set-up?
A. The Photo Booth operates on regular A/C 120v Power. We suggest the Booth be placed within 6 feet of the electrical outlet. BE SURE TO PROVIDE CLEAN POWER, not shared with any high-drain equipment, such as amplifiers, refrigerators, neon lights or other items that require heavy electrical usage.
Q. How big is the photo booth?
A. 50” Tall By 28” wide by 12” deep 38lbs
Q. How big is the 360º video booth?
A. 39" in circumference
Q. What is your policy regarding cancellations, weather conditions, postponement, and rescheduling?
A. within 3 days of signing contract, the reservation fee is refundable; b) If services are canceled on the 4th day or after the reservation fee is non-refundable. Contract is valid rain or shine. The client is required to provide shelter from the sun and weather. If event cancellation is required as a result of extreme weather conditions requiring the event to be rescheduled, there is no loss of deposit as long as the date rescheduled is mutually agreeable (time & date) within 3 months of the original date.
Q. What happens if there is a mechanical problem with the Booth?
A. Our booths are extremely reliable and the attendant on duty can help answer, or obtain the answers to questions you may have.
Q. How much space is required?
A. We suggest at least an 8' x 10' area for the Photo Booth and 360º video booth, your guest line, and a table for props.
Q. What Kind of vents Do You Book?
A. Photo Booth Rentals are great for any kind of event! See below for some ideas:
Proms and Homecoming
Formals...And anything else you want it for!
Q. Are props included?
A. Yes, we bring about a variety of fun props for guests to choose from.
Q. Can I bring my own props to match my theme?
A. Yes, No problem at all.
Q. Can the photo booth be set up outdoors?
A. The Photo Booth can be set up outdoors under very specific conditions, including protection from the elements, adequate electrical supply, etc. We require a tent to be provided or rented from us for outdoor events. An outdoor booth is subject to changes in sunlight conditions, which may result in consistent changes to the camera set up during the rental period.
Q. How many pictures are included?
A. With a package that includes “Unlimited Photo Sessions and Prints”, you can take an unlimited amount of photo shots during your event rental. The Photo Booth takes 1-4 pictures per session, and each session takes approximately 1 minute.
Q. What are Idle Hours?
A. Idle Hours cover any time that the booth is fully assembled but not open for photos by client request. For example, if you would like the booth set up by 6 pm but not open until 8 pm, or to close the booth for an hour during dinner, etc. They are a great option to use if you'd like to break up your package hours!
Q. Do you charge for an idle time during an event?
A. For example, if you prefer the Photo Booth to be closed during the dinner hour; we charge $40 per hr. for idle time, not be to counted against your 3 - 6-hour rental period. If you require the photo booth to be set up more than an hour before the designated operating time, there will be a charge for the idle time prorated at $50 hr.
Q. What areas do you service?
A. We are based in West Baltimore County, MD. We will service locations in a 40 miles radius from Baltimore, MD at no additional fee. Events that we travel for beyond this distance may incur an additional transportation/travel fee ($1/per mile). We service Maryland, the District of Columbia, as well as parts of Delaware, Pennsylvania, New Jersey and Virginia. Please email or call to confirm whether your event venue is within our 'no charge' mileage area.
Q. Can we have a copy of all the images taken by the Booth?
A. Yes, a digital copy of all photos taken during each session is included in specific packages to our Client. All images are also uploaded to our online website "Gallery" page and the business Facebook page following the event at no charge. This Gallery is available for Public viewing unless the customer specifically indicates they want a 'Password Protected' locked Gallery online.
Q. How many people can fit in the photo booth?
A. 6-8 Comfortably or however many people you try to squeeze in front of the photo booth for a picture. Just have fun.
Q. How long does it take to print the pics?
A. Around 20 seconds per picture.
Not finding the answer to your question?
We're happy to talk with you about it! Don't hesitate to contact us with additional questions or concerns.
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